Effective Date: April 22, 2021

Who we are: The Eastside Center for Family website address is: https://eastsidecenterforhealing.com

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

No registration is needed to visit the website. We do not ask for your name, email address, phone number or other details to view content on the website.

When do we collect information?

We collect information from you when you fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you to follow up with you after correspondence (live chat, email or phone inquiries).

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We do no financial transactions on the site, and the site holds no personal information (such as names or emails) of site visitors.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
  • You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies, it won’t affect your user experience.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Comments

The Eastside Center for Family website does not allow visitors to leave comments on the site.

Media

The Eastside Center for Family website does not allow visitors to upload media to the site.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos hosted on YouTube). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not share any personal data with any third party.

How long we retain your data

No comments, login information, or other personal information is ever stored on the website.

What rights you have over your data

Visitors to the site leave no comments or personal data. The Eastside Center for Family website does not have or hold any personal data we hold about you.

Where we send your data

The Eastside Center for Family website does not allow comments and, as a result, there are no comments sent for checking through a spam detection service. Personal information submitted through a form on the site is sent to HIPAA-compliant email and is never stored on the site. Your personal information is never sent to or processed or verified by a third party.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We use Google AdWords Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add-on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

Users can visit our site anonymously. Users will be notified of any privacy policy changes on our Privacy Policy Page.

We respect the client's right to inspect, copy, change, or remove their protected health information.

Respect of information statement

Eastside Center for Family accepts it is our legal duty to respect your information, and we are required by law to maintain the privacy of protected health information.

Protected health information

What Information is Protected? The Privacy Rule protects all "individually identifiable health information" held or transmitted by a covered entity or its business associate, in any form or media, whether electronic, paper, or oral. The Privacy Rule calls this information "protected health information". Eastside Center for Family is committed to following these guidelines.

A covered entity is permitted, but not required, to use and disclose protected health information, without an individual’s authorization, for the following purposes or situations: (1) To the Individual (unless required for access or accounting of disclosures); (2) Treatment, Payment, and Health Care Operations; (3) Opportunity to Agree or Object; (4) Incident to an otherwise permitted use and disclosure; (5) Public Interest and Benefit Activities; and (6) Limited Data Set for the purposes of research, public health or health care operations. Covered entities may rely on professional ethics and best judgments in deciding which of these permissive uses and disclosures to make.
A covered entity may disclose protected health information to the individual who is the subject of the information.
A covered entity may use and disclose protected health information for its own treatment, payment, and health care operations activities. A covered entity also may disclose protected health information for the treatment activities of any health care provider, the payment activities of another covered entity and of any health care provider, or the health care operations of another covered entity involving either quality or competency assurance activities or fraud and abuse detection and compliance activities, if both covered entities have or had a relationship with the individual and the protected health information pertains to the relationship.
For more information on your rights, click here.

How does our site handle do not track signals?

We honor do not track signals and do not track or plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email within 7 business days and via in-site notification within 7 business days.

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to respond to inquiries, and/or other requests or questions.

To be in accordance with CANSPAM we agree to the following:

  • NOT use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Electronic Communication and Social Media Policy

In the regular conduct of our practice, we may make use of a cellular phone, or other portable communication device, to communicate with clients. In such cases, we will limit the information we store in any portable communication device to the least necessary. Please be aware that such forms of communication do have inherent risks to client confidentiality. If you would prefer that we do not store you name and telephone number in a portable communication device, or if you would prefer that we do not communicate with you via cellular phone, please inform your provider so that we can make alternative arrangements.

In order to best protect your confidentiality, your provider typically will communicate with clients via email or text for the purposes of scheduling or canceling appointments only. Your provider cannot guarantee the security or confidentially of information sent via email or text. If you need to communicate with your provider via email or text for any other purpose, please discuss that with your provider in person.

Professional ethics standards do not permit us to communicate with clients via social media. For this reason, we cannot accept any client requests to connect on Facebook, or other similar social media platforms. ECFF does maintain a professional social media presence that may used to provide general information to clients. Please do not use any professional social media platform as a mode of communication with your provider. In addition, please understand that your decision to connect to ECFF’s professional social media presence may result in the disclosure of your clinical relationship.

We ask that you do not record all or any part of our sessions without first discussing that with your therapist.

Please bear in mind that a complaint is a very serious action and should be done so when you believe professional misconduct has taken place. It is important that we resolve difficulties together should a problem arise. Part of therapy/treatment is learning new methods to communicate effectively. Before making your decision to report a health care provider, keep in mind that many common complaints such as scheduling problems, personality conflicts, or disputes over bills or insurance are usually not within the Department or board’s legal authority to take action. Reports involving fees or insurance claims are only investigated if there appears to be fraud involved.

If you believe your rights have been violated you are asked to contact Laura J. Halford, clinic director in order that we may discuss the situation by telephoning me at 425-462-8558 or by mailing a written complaint to her at 2025 112th Ave NE, Suite 201 Bellevue, WA 98004. If you believe it is not possible to resolve an issue a complaint can be made with the online form: https://fortress.wa.gov/doh/opinio/s?s=ComplaintFormHPF.

Patient Rights

  1. You have the right to be treated with dignity and respect.
  2. You have the right to be treated without regard to race, color, creed, national origin, religion, sex, sexual orientation, age, criminal background, political beliefs, or disability.
  3. You have the right to expect that information concerning your treatment will be confidential.
  4. You have the right to examine your file in the presence of a staff member. 72 hour’s notice is required for file examination requests.
  5. You have the right to know all the services provided by or to which we can refer you, and to request participation in or referral to those services.
  6. You have the right to know the rules, procedures, and policies, to be notified of any changes and to ask for clarification of any item you do not understand.
  7. Treatment is voluntary. You may terminate your treatment at any time.
  8. You have the right to make suggestions to improve the range or quality of services provided and are encouraged to do so.
  9. You have the right to privacy, to freedom of religion, to communicate with significant others in the event of an emergency and to never be subjected to physical abuse, corporal punishment, or other forms of abuse by agency staff members.

10.You have the right to have clinical contact with a same-gender counselor, same-gender groups, or individual counseling where such issues as domestic violence, sexual assault, anger management, eating disorders and self-esteem can be safely addressed.

  1. You have the right not to be discriminated against or deprived of any agency service by agency employees or other patients, due to actual or perceived HIV infection, or association with individuals who are infected or may be perceived to be infected.
  2. You have the right to request referrals to other agencies or services as may be necessary to address any unresolved problems listed on the treatment plan; for example, domestic violence, sexual assault, anger management, self-esteem, mental health, parenting, child development, eating disorders and prenatal care.
  3. You have the right to be treated without regard to any disability.
  4. You have the right to have a reasonable opportunity to practice the religion of your choice alone or in private as long as such practice does not infringe on the rights of other patients receiving treatment services. You have the right to refuse participation in any service that is or is perceived to be a religious practice.
  5. You have the right to receive a copy of the patient’s right statement at admission and in case of disciplinary discharge per WAC.
  6. You have the right to know that we will provide all services to patients without regard to race, color, creed, religion, national origin, sex, age, marital status, sexual orientation, the presence of physical, mental, or sensory handicap (hearing, speech, vision), mental illness, veteran’s status, epilepsy, learning disability, HIV/AIDS, arthritis, cerebral palsy, developmental disability or multiple sclerosis, criminal background or political beliefs.

These rights are available in an auditory format for the visually impaired. Please ask the front desk for a flash drive copy to download and listen to them.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Laura J. Halford, LMHC, SUDP
2025 112th Ave NE Suite 201
Bellewood Office Park, Bellevue, Washington 98004
Phone : 425.462.8558
Fax : 425.462.8556
E-mail : laura@eastsidetherapists.com

Click here to send us an email or for additional contact information